Contact Us
We'd love to hear from you. Whether it's a question about your order, a collaboration, or just to say hello.
Customer Care
For order-related queries, product questions, or any assistance with the Platform:
Customer Support
Email: care@qalachowk.com
Phone: +91 87699 31749
Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
Grievance Officer
In accordance with Section 5(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed the following Grievance Officer:
Grievance Officer
Mr. Neeraj Sewani
Designation: Co-Founder
Email: neerajsewanisrt8@gmail.com
Phone: +91 82339 27761
All grievances shall be acknowledged within forty-eight (48) hours of receipt and shall be resolved within thirty (30) days from the date of receipt, in compliance with applicable law.
Registered Office
QalaChowk Design Studio LLP
7/MA/144, Indira Gandhi Nagar,
Jagatpura, Jaipur, Rajasthan — 302017
India
GSTIN: 08AABFQ4036B1ZP
Consumer Forum
If you believe your complaint has not been adequately resolved, you have the right to escalate under the Consumer Protection Act, 2019:
- National Consumer Helpline: 1800-11-4000 (toll-free)
- Online complaint portal: consumerhelpline.gov.in
- Jurisdiction: District Consumer Disputes Redressal Forum, Jaipur, Rajasthan